FAQ

Q- How much is shipping?

A- Enjoy Free shipping on all orders within the USA.

Q- How long does shipping take?

A- All orders are shipped within 1-3 business days.

Shipping: U.S. orders will deliver within 3-7 days.

Q- Where is my order?

A- If you have any questions and/or issues with your order, please email us at support@soiral.com.

Q- What is my tracking number?

A: Your tracking number is sent to you via email and will be available 1-3 business days after your order is placed. Please reach out if you have not received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@soiral.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.

-We cannot cancel your order once it has already been shipped.

Q - What is your Shipping policy?

A: Please see our Shipping Policy through our link: <https://soiral.com/policies/shipping-policy>

Q - What is your Return/Refund policy?

A: Please see our Return/Refund Policy through our link: <https://soiral.com/policies/refund-policy>

Q - Who do I contact if there is something wrong with my order?

A: If there is a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@soiral.com or contact us through our Contact Us page <https://soiral.com/pages/contact-us>.

Contact Us

If you have any other questions or need further assistance please don't hesitate to contact us through our Contact Us page <https://soiral.com/pages/contact-us> or via email at support@soiral.com. Our dedicated team typically responds to inquiries within 24 hours.